General-Information

The front office staff at the reception will assist you during the admission process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference.

In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. Those seeking the cashless route would have to visit the insurance desk / Third Party Administrator (TPA) desk for the hospitalization of the patient.

• Be on time for appointments,and inform the doctor/front staff if you cannot adhere to the appointment timing.
• Provide complete and accurate information, including your full name, address, telephone number, date of birth, insurance company / Third Party Administrator (TPA), past illnesses, and medication details wherever required.
• Actively participate in your treatment plan and keep your doctors and nurses informed of the effectiveness of your treatment.
• Avoid bringing valuables whenever coming to the hospital.
• We appreciate treating everyone with courtesy and respect and expect you to abide by the same.
• Abide by the hospital rules and safety regulations; be considerate of noise levels and privacy; comply with the ‘No Smoking’ policy.
• Read carefully and understand all the instructions before signing the consent forms.

As a patient or attendant, you have the right to:

• Be treated with respect, consideration, compassion and dignity, in a safe and clean environment regardless of your age, gender, race, origin, religion, sexual orientation or disabilities.
• Be addressed by your proper name and to be informed about the names of the doctors, nurses and other healthcare team members involved in your or your relative’s care.
• Full protection of your privacy, dignity and confidentiality in care discussions, examinations, and treatments.
• A clear and understandable explanation by your doctor about your diagnosis, as well as the benefits and risks of each treatment, expected outcome and change in medical condition.
• Be protected from physical abuse and neglect.
• Receive information from the hospital regarding the expected cost of treatment and payment policies.
• Request for a copy of your medical records as per protocol.

• For the comfort of all our patients, we request you to limit your visitors during visiting hours.
• Please note that visitors may be restricted according to a patient’s medical condition and/or special needs.
• At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in touch with the Front Desk staff.
• Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from catching any infection.
• Sanitization of hands is imperative before and after visiting.
• Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation.

The nurse will assist you in the discharge process which may take a few hours to complete the process. Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card. The nurse will hand over your discharge summary and belongings (like thermometer, urinal bedpan, etc. – used during the course of your stay). S/he will also explain the medications you need to continue after your discharge and any other follow-up instructions. In case you need a medical ambulance to drop you at your home, then please inform your nurse and she will make the necessary arrangement.